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Use of or access to the mobile applications (WhatsApp Chatbot and App) or website (collectively the “Sites”) or the Services and your agreement to access or use any of the content made available to you by Zuri Health (“Zuri Health”, the “Company”, “we”, “us” or “our”) is subject to the following terms of use. Please read these terms and any policies referenced herein carefully. If you click the applicable checkbox or if you proceed to access the Sites or the Services, you are deemed to have accepted these Terms in full. If you do not agree to be bound by these Terms, please do not click the applicable checkbox and do not access the Sites or the Services.") or the Services and your agreement to access or use any of the content made available to you by Zuri Health ("Zuri Health" , the "Company" , "we", "us" or "our") is subject to the following terms of use. Please read these terms and any policies referenced herein carefully. If you click the applicable checkbox or if you proceed to access the Sites or the Services, you are deemed to have accepted these Terms in full. If you do not agree to be bound by these Terms, please do not click the applicable checkbox and do not access the Sites or the Services.,
BY CLICKING “I ACCEPT” OR OTHERWISE ACCESSING OR USING THE SITES OR ANY OF THE SERVICES YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THE TERMS. By clicking “I ACCEPT” or otherwise accessing or using the Sites or any Services you also represent that you have the legal authority to accept the Terms on behalf of yourself and any party you represent in connection with your use of any Services. If you are an individual who is entering into these Terms on behalf of an entity, you represent and warrant that you have the power to bind that entity, and you hereby agree on that entity’s behalf to be bound by these Terms, with the terms “you,” and “your” applying to you, that entity, and other users accessing the Sites or Services on behalf of that entity. If you do not wish to be bound by any of these Terms of Use, you may not use the Sites or the Services..
For purposes of these Terms of Use
Zuri Health provides Sites enabling its members access health information, engage
Healthcare Providers, purchase medication, book lab and diagnostic tests and obtain
other medical/healthcare services within the Authorized Jurisdictions.
The Sites may contain general information relating to various medical conditions and
their treatment. Such information is provided for informational purposes only. This
Content is not intended to be a substitute for professional medical advice, diagnosis, or
treatment. The Content relating to medical conditions and their treatment is not meant to
be a substitute for advice provided by a doctor or other qualified Healthcare Providers.
You should not disregard or delay seeking medical advice based on anything that
appears on the Sites. YOU SHOULD NOT CONSTRUE THIS CONTENT AS ANY
WARRANTY OR RECOMMENDATION OF TREATMENT.
Some Content (including posts by Healthcare Providers on third-party sites or personal
social media pages) may not be reviewed or certified by Zuri Health. We cannot
guarantee that the Content will help you achieve any specific goals or results. Content
regarding dietary supplements or other treatments or regimens have not been evaluated
by the relevant food and drug administration authority and is not intended to diagnose,
treat, cure, or prevent any disease.
Zuri Health provides Artificial Intelligence health screening tools on its Sites. For the
avoidance of doubt, the tools are not diagnostic or clinical tools and the results
produced by those screening tools (the “Results”) do not constitute any form of advice,
including but not limited to medical, clinical, and pharmaceutical or other forms of health
advice, nor do the screening tools constitute medical devices. The Results are for
informational purposes only and should not be interpreted as a recommendation or
guidance for making health or lifestyle decisions. The Results are not a substitute for
medical advice from a licensed Healthcare Provider nor should they be used in the
event of a medical emergency. Any decisions made or based on the Results are your
sole responsibility and Zuri Health will not be held liable for any losses or damages
arising from the Results
As part of our commitment to supporting adolescent health and well-being, we provide age-appropriate reproductive health education and resources tailored specifically for girls aged 12 to 17. This service fosters confidence, self-respect, and a healthy understanding of the body during puberty. Details of the service are below:
Zuri Health encourages Healthcare Providers to provide the Services and use the Sites
responsibly and lawfully. Zuri Health shall make all reasonable efforts to ensure the
Healthcare Providers’ availability.
External Healthcare Providers
Zuri Health may contract external Healthcare Providers to provide the Services. The
external Healthcare Providers who deliver Services through the Sites are independent
professionals practicing within independently owned professional practices. Neither Zuri
Health nor any third parties who promote the Services or provide you with a link to the
Services shall be liable for any professional advice you obtain from an external
Healthcare Provider via the Services.
Zuri Health Sites are intended for personal use only. You may only use the Sites in
compliance with this Agreement and all Applicable Laws. In connection with booking a
Virtual Consultation using the Sites and the using the Services through Sites, you
understand that you are responsible for choosing your own Healthcare Provider for your
Virtual Consultation, including without limitation, determining whether the applicable
Healthcare Provider is suitable for your healthcare needs based on specialty,
experience, qualification, licenses and other important facts and circumstances that
could impact your care.
In order to accept this Agreement and to use the Services, you must be at least 18
years of age or must have reached the age of consent in your jurisdiction. ("Minimum
Age"). The Services are not intended for users under the Minimum Age. For users
under the Minimum Age, a parent or legal guardian may set up an account to help
manage the user’s care. Parents or guardians must agree to a) manage and control the
account in accordance with Applicable Laws, and b) the use of their child’s data in
accordance with our Privacy Policy in order to create such an account.
Children under the age of 12 are not permitted to use the ZuriGlow Service under any circumstances.
ZuriGlow may only be used by children aged 12 to 17 if a parent or legal guardian:
Registration: Where required, you must complete the registration process by providing
the Company with the information as prompted by the applicable registration form. In
registering, you agree to provide accurate, current, and complete information, and to
keep it up to date at all times. You will also choose a username and password. Please
do not choose a username or email address that is indecent or offensive, or otherwise
violates this Agreement or any Applicable Law
Responsibility for Account: You are entirely responsible for maintaining the
confidentiality of your password and account. Furthermore, you are entirely responsible
for any and all activities that occur under your account. You agree to notify the
Company immediately of any unauthorized use of your account or any other breach of
security.
Sharing: You may have the ability to share your log in information with anyone of your
choosing. If you decide to share your log in information, we will send the recipient
instructions on how to access your account. You understand and agree that you decide
with whom to share your log in information and that you will have no remedies against
us for how any recipient uses, shares, or otherwise processes your log in information or
the data stored in your account. You agree and authorize us to share your log in
information with whomever you have selected.
Liability for Account Misuse: The Company will not be liable for any loss that you may
incur as a result of someone else using your password or account, either with or without
your knowledge. You could be held liable for losses incurred by the Company or
another party due to someone else using your account or password.
Use of Other Accounts: You may not use anyone else's account at any time, without
the permission of the account holder.
Risk: You agree that you will evaluate and bear all risk related to the use, or any
activities associated with, or any of the data or Patient Health Information contained in
your account. The results of any actions you take based on your data or Patient Health
Information contained in your account are solely your responsibility. Under no
circumstances will we be liable in any way for your data or Patient Health Information
contained in your account or for any loss or damage of any kind incurred as a result of
the use of any of your data or Patient Health Information contained in your account
made available on or through the Sites or Services. We make no representations or
warranties that your data or Patient Health Information contained in your account will be
available to you when you need it or that we will retain your data or Patient Health
Information for any specified period of time. You agree that you will have no remedy
against us for incomplete, inaccurate, or missing Content.
Account Security: The Company cares about the integrity and security of your
personal information. However, the Company cannot guarantee that unauthorized third
parties will never be able to defeat the Site's security measures or use any personal
information you provide to us for improper purposes. You acknowledge that you provide
your personal information at your own risk.
If you elect to access any paid component of the Services, you agree to pay all fees or
charges to your Account in accordance with the fees, charges, and billing terms in effect
at the time a fee or charge is due and payable. Unless otherwise stated, all fees and
charges are due and payable in advance, are non-refundable, and are exclusive of any
applicable (statutory or local) taxes. All such fees and charges (including any taxes
applicable) will be charged to the payment method you provide.
Where applicable, you shall be issued a refund in accordance with the terms of our
Refund Policy here.
By providing the Company with your credit or debit card number and associated
payment information, M-pesa or other payment details, or any other details required to
make payment, you agree that the Company is authorized to immediately invoice your
account for all fees and charges due and payable hereunder and that no additional
notice or consent is required. If your health plan, employer or agency has made
arrangements with Zuri Health to pay the fee or any portion of the fee, or if the fee is
pursuant to some other arrangement with Zuri Health, that fee adjustment will be
reflected in the fee that you are ultimately charged. Please check with your employer,
health plan or agency to determine if any Services will be reimbursed.
If you do not have insurance coverage for the Services, or if your cover is denied, you
acknowledge and agree that you shall be personally responsible for all incurred
expenses. Zuri Health offers no guarantee that you will be reimbursed. Zuri Health
reserves the right to modify or implement a new pricing structure at any time prior to
billing you for your initial payment or for future payments due pursuant to these Terms
of Use.
Use of the Sites or Services may involve transmission of data through your carrier or
service provider's network. You are responsible for all carrier, text/SMS, data, or other
related fees or charges you incur from your carrier or service provider in connection with
or related to your use of the Services. The Company assumes no liability or
responsibility for the payment of any charges you may incur..
Subject to the terms and conditions of this Agreement and your payment of any required fees (if applicable), Zuri Health hereby grants to you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access the Services and otherwise view and use the Services to the extent permitted by its intended functionality, for your own individual, non-commercial purposes and not for the sublicense to or use by third parties. You may only access and/or use the Services through the certified applications or intended methods that Zuri Health or its licensed partners make available to you. Any access or use of our Services through an application, service, or method provided by a party other than Zuri Health or one of its licensed partners is strictly prohibited, outside the scope of the license granted herein, and may subject your account to termination and other legal action. Any other use not authorized herein, or by Zuri Health in writing, is strictly prohibited and a violation of this Terms of Use. Zuri Health may revoke and/or terminate the foregoing license with respect to any aspect of the Services at any time, for any or no reason.
You agree to use the Zuri Health Sites and the Services only in accordance with the terms and conditions of this Agreement, as well as any and all Applicable Laws. While using the Services you will not (i) engage in any illegal acts or acts which are offensive to others, or (ii) violate any personal or property rights of any third party, including, but not limited to, intellectual property rights. Furthermore, you will not:
The Zuri Health privacy policy explains the data we collect, use, store, and process while you use and access our Services. By using our Services, you have read, understood, and have agreed to the terms of our privacy policy, and you agree that we may use such data in accordance with the terms of our privacy policy. If you have any questions regarding our privacy policy, please contact Support@zuri.health.
While using the Services and accessing the Sites, you agree that you will comply with all posted policies as we may update from time to time. We may suspend or stop providing you with access to the services if you fail to comply with any policy.
Zuri Health encourages contributions to its Site. You may submit service descriptions,
comments, postings, advice, and recommendations through the features available on
the Sites (collectively “User Generated Content” ). You are solely responsible for any
User Generated Content produced or provided by you, and you hereby agree not to
provide any information that you know or reasonably should know to be false or
materially misleading, libellous, defamatory, obscene, or that invades another person’s
privacy, infringes the intellectual property rights of another, or violates any applicable
laws or regulations.
By providing User Generated Content to Zuri Health, you grant Zuri Health a perpetual,
non-exclusive, royalty free license to use such content in association with the provision
of its Services and the Sites.
Zuri Health reserves the right, in its sole discretion, to reject, refuse to publish or remove
any User Generated Content.
Zuri Health is not responsible for and does not endorse statements, comments, or other
information contained in User Generated Content provided by other users, and any
reliance by you on such information will be at your sole risk. User Generated Content
provided by you or other users may contain links to other websites. Zuri Health does not
monitor or verify in any way the content of any websites linked to the Sites and is not
responsible for the accuracy of such content or for any of the opinions expressed
thereon. Inclusion of any linked website on the Sites does not imply approval or
endorsement of the linked website by Zuri Health. When you access these third-party
sites, you do so at your own risk.
The Company is the exclusive owner of the Sites and the Services (including revisions,
modifications and enhancements thereto). All rights, title, and interest, including, but not
limited to, intellectual property rights, in and to Zuri Health’s Sites, the Services, the
Software and the Site’s Content, remain the exclusive property of the Company and its
licensors where applicable. Except as expressly permitted in this Agreement, you will
not reproduce, modify, or prepare derivative works based upon, distribute, license, sell,
transfer, publicly display, publicly perform, transmit, or otherwise use Zuri Health Sites,
the Services, the Software or the Site’s Content.
The Zuri Health name, logo, and the product names associated with the Services are
trademarks of the Company, our affiliated companies, or other third parties and we do
not grant any right or license to you to use them. Any logo, trademark, service mark,
domain name, or trade name appearing on or within the Services, whether registered or
not, are the property of the Company or their respective owners. You may not use any
of the foregoing without our express permission.
Your contract with your mobile network provider (“Mobile Provider”) will continue to apply when accessing or using the Sites or Services on your mobile or handheld device (“Mobile Device”). You understand that your mobile provider may charge you fees for your use of its network connection while accessing or using the Services, for data downloading, e-mail, text messages, for roaming, and other mobile provider or third- party charges. You understand that the Sites or Services are provided over the internet and mobile networks, so the quality and availability of the Sites or Services may be affected by factors outside our control. We do not guarantee that the Sites or Services will be compatible or operate with your Mobile Provider’s service plans, with any particular Mobile Device, or other piece of hardware, software, equipment, or device you install on or use with your Mobile Device. We are not responsible if the Services are unavailable or if you cannot download or access the Sites, Services or Content, for any compatibility or interoperability issues, or for any communication system failure which may result in the app being unavailable.
From time to time, we may send you communications to the email address associated with your account. These communications may include, but are not limited to, tips and recommendations, special offers, and other account-related or transactional messages. 10 Additionally, our mobile and tablet applications may, in some circumstances, offer the ability for you to receive SMS communications and push notifications in connection with those applications and the Services. If you would like to modify your ability to receive push notifications from our applications, you can control those settings within the settings or preferences of each respective device. By accepting this Agreement and using the Services, you expressly consent to the receipt of all such communications from or on behalf of Zuri Health. You may modify your communication preferences at any time within the Settings section of our website or applications. You may not opt-out of receiving account-related or transactional communications.
Zuri Health makes the Services available in Kenya, Nigeria, Ghana, and Zambia, (each, an "Authorized Jurisdiction" , and collectively, the "Authorized Jurisdictions"). We may add or remove countries and/or territories from the list of Authorized Jurisdictions at any time and without any notice, liability, or obligation to you with respect to each such territory. Use of the Services outside of the Authorized Jurisdictions is strictly prohibited, outside the scope of the license granted herein, and may subject your account to termination and other legal action.
You agree to defend (at our option), hold harmless, and indemnify the Company, their professionals, officers, directors, employees, agents, subsidiaries, affiliates, licensors and suppliers from and against all (including reasonable attorney’s fees) third party claims and all liabilities, assessments, losses, costs, damages or settlements resulting from or arising out of (a) your alleged or actual breach of this Agreement, including your express representations and warranties; (b) your use or misuse of the Services; and (c) your alleged or actual infringement or violation of the rights of a third party, including without limitation any intellectual property rights, rights of publicity, and rights of privacy.
We provide the Service “as is” and we make no representations or warranties, whether express or implied, regarding its use or that the Services will be error free. To the maximum extent allowed under Applicable law, we make no representations or warranties of merchantability or fitness for a particular purpose, or that the use of the Services or any information relating thereto or contained therein will not infringe any intellectual property rights of any third person. We make no representations concerning the suitability, performance, completeness, accuracy, or operation of the Services. We will not assume any liability that may arise out of your use or possession of the Services. You expressly agree that your use of, or inability to use, the Services or any Content, data, or other information found in the Services, is at your sole risk. Your sole and exclusive remedy for dissatisfaction with the Services will be to discontinue your use of the Services.
YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER APPLICABLE
LAW, IN NO EVENT WILL THE COMPANY, ITS PROFESSIONALS OR THEIR
OFFICERS, EMPLOYEES, DIRECTORS, SUBSIDIARIES, AFFILIATES, AGENTS OR
LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA OR
OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF
THE SITES OR THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES
ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT
LIABILITY), WARRANTY, STATUTE OR OTHERWISE.
To the extent that we may not, as a matter of Applicable Law, disclaim any implied
warranty or limit its liabilities, the scope and duration of such warranty and the extent of
our liability will be the minimum permitted under such applicable law.
The Company may assign this Agreement or delegate any of our rights or obligations hereunder, or any part thereof, to any third party, including our successor in interest, without requiring your written consent. You may not assign this Agreement in whole or in part, for any reason. This Agreement will be binding upon and will inure to the benefit of the parties and their heirs, executors, administrators, successors, and assigns.
We may suspend, disable, or close your account or otherwise stop providing the
Services to you in whole or in part at any time and for any reason. We will make
reasonable attempts to notify you through the email address or phone number you used
to register your account if we ever have a need to suspend, disable, or close your
account. We will have no liability to you or any third party if we suspend, disable, or
close your account. You will not be able to access any Content or the Services once
your access has been suspended or terminated or if the Services have been shut down.
You may deactivate your account and end your registration at any time using the
deactivation procedure provided in the Sites. At the time of such deactivation, you are
solely responsible for obtaining any data contained in your account or Patient Health
Information you may have submitted, or which has been stored on the Sites for your
future use. Subject to Applicable Law, the Company reserves the right to maintain,
delete or destroy all communications and materials posted or uploaded to the Sites
pursuant to its internal record retention and/or content destruction policies. After such
termination, Zuri Health will have no further obligation to provide the Services to you. All
Sections shall survive any termination or expiration of these Terms of Use.
These Terms of Use supersedes all prior agreements concerning the subject matter
herein. If any provision in this Terms of Use is deemed invalid by a court with competent
jurisdiction or by an arbitrator having conduct of such matter, such provision or portion
thereof will be deemed omitted.
No term or provision in this Agreement will be deemed waived and no breach excused
unless such waiver or consent is in writing and signed by us. Our waiver or failure to
exercise in any respect any right provided herein will not be deemed a waiver or any
further right hereunder.
Nothing in this Terms of Use will create or confer upon any party that is not Zuri Health
or you any legal or equitable rights, remedies, liabilities, or claims with respect to this
Terms of Use.
We may post notices to you within the Sites or Services. We may also send you notices
about products and services to the email address you provided us. You hereby consent
to receive notice from us through the foregoing means, and you are deemed to have
received such notices at the latest within two (2) business days from us posting or
sending a notice. You are responsible for keeping your account information, including
your email address, up to date.
Zuri Health assumes no liability nor any responsibility for any consequences resulting
from your provision or use of outdated, incomplete, or inaccurate information in
connection with the Services. Except as otherwise provided for herein, any notices
required to be delivered to Zuri Health under this Terms of Use may be delivered via
contact information provided below.
If you have any questions or would like further clarification about the Sites or Services, please contact us at Support@zuri.health. We love to hear from you. If you have an idea that can make Zuri Health better or any feedback concerning our services, contact us at Feedback@zuri.health.
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